GENERAL TERMS AND CONDITIONS
Access to and use of this website and the products and services available through this Website
(collectively, the “Services”) are subject to the following terms, conditions and notices
(the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service,
as may be updated by us from time to time. You should check this page regularly to take notice
of any changes we may have made to the Terms of Service.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw
or amend the Services without notice. We will not be liable if for any reason this Website
is unavailable at any time or for any period. From time to time, we may restrict access
to some parts or all of this Website.
We as the brand Marcjohn are registered at the Chamber of Commerce under
the following name as a business and a brand: MARCJOHN
VAT number: NL203271403B01
KVK Number: 68650000
When placing an order through marcjohn-amsterdam.com,
you agree to our terms and conditionsas a business and a shop.
TERMS OF SALE PRICE & PAYMENT
By placing an order you are offering to purchase a product on and subject to the following
terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to
delivery times are subject to any delays resulting from postal delays or force major for which
we will not be responsible.
We reserves the right not to accept your order if:
- The information entered by you is not correct or complete
doubts the correctness of this information;
- You have failed to meet an earlier payment obligation;
- You have failed to accept the delivery of an earlier order you
- The delivery address indicated by you is in a country where
Marcjohn does not make deliveries.
Marcjohn shall inform you as soon as possible if it does not accept your order.
The price indicated on the website at the moment of payment is a total price of all products, including
shipment expenses and taxes applicable in the European Union. Whilst we try and ensure that all details,
descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error
in the price of any goods that you have ordered we will inform you of this as soon as possible and give you
the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we
will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a
To pay for your order, you can choose one of the payment options offered by Marcjohn.
Orders that are delivered outside the European Union may be subject to additional surcharges and/or
taxes. These surcharges and/or taxes are expressly not factored into the total price.
Additional costs, if any, on the basis of these surcharges and/or taxes shall be for your account and risk.
Purchased items will be dispatched within 5 business days of the order, although most will be within 2 to 3.
Please allow up to 2 weeks for delivery to arrive (outside of Europe), and 3 days within The Netherlands.
If you still have not received your purchase after 3 weeks, please notify Marcjohn info-mail. The buyer
assumes any and all duties and customs costs for orders shipping outside of the Netherlands /Europe and
will be contacted in advance should additional charges need to be made. Marcjohn is not responsible for
any lost, stolen or damaged shipments. All domestic shipments are sent with a delivery confirmation and
the buyer assumes all responsibilities of lost items.
PRICES, SHIPPING & HANDLING CHARGES
All prices include handling or taxes (total at end) excl. shipping, if delivered to customers within Europe.
For customers outside Europe, additional charges may apply. Please email Marcjohn if this is the case.
For shipments within The Netherlands we use PostNL and for all international orders we use DHL.
You can order with confidence, safe in the knowledge that we’ll do our best to get your goods to you as
quick as we can.
Our return policy entitles you to return the product for any reason within 14 working days counting from
the day you received the shoes. You can open the package and check the contents. However, the shoes can
only be returned when they are completely unused and sent in the original packaging, double boxed.
Return costs are for the customer. If you want to use the right of withdrawal, you must follow the
instructions of MARCJOHN. which you can consult through returns&refunds.
If a product is eligible for a refund, MARCJOHN. will pay back the amount paid for the product within
fourteen (14) days after receipt of the product concerned into the bank account number used by you.
We never share or sell your information to any third party. Your details are only used to contact you
about your order or issues relating to MARCJOHN. Your credit card information is never stored.
CHANGES TO OUR TERMS AND CONDITIONS
Marcjohn may, at any time, modify these General Terms and Conditions.
Changes to the General Terms and Conditions will only be effective if the changed version has been
published on the website of Marcjohn. We expect you to consult the most recent version of the
General Terms and Conditions when purchasing products on the website.
INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The intellectual property rights in all software and content made available to you on or through this
Website remains the property of Marcjohn m and are protected by copyright laws and treaties
around the world. All such rights are reserved by Marcjohn. You may store, print and display
the content supplied solely for your own personal use. You are not permitted to publish, manipulate,
distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied
to you or which appears on this Website nor may you use any such content in connection with any
business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile,
disassemble or create derivative works based on any software or accompanying documentation
supplied by Marcjohn. No license or consent is granted to you to use these marks in any way,
and you agree not to use these marks or any marks, which are similar without the written
permission of Marcjohn
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you)
the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining
in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be
severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you
agree that the clause shall be rectified and interpreted in such a way that closely resembles the original
meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when
they first arise: please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and
remedies in any other situation where you breach these conditions.
APPLICABLE LAW & COMPETENT COURT
These terms and conditions are to be construed in accordance with the laws of the Netherlands
and in the event of any dispute or claim associated with these terms and conditions, that dispute
or claim shall be subject to the exclusive jurisdiction of the Dutch courts.